Support
We’re happy to help. Most answers are below.
Questions
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions, then gloup, and tap Cancel Subscription. You keep Pro until the end of the week you’ve paid for.
How do I get a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, and choose the gloup purchase.
I bought Pro on another phone.
Sign in with the same Apple ID, open the upgrade screen in gloup and tap Restore. Your subscription will come back.
Where are my photos saved?
In gloup’s gallery, on your phone. To keep a copy in your Photos library, open the photo and tap Download. Deleting the app deletes its gallery, so download anything you want to keep first.
Why did my AI look fail?
AI looks need a clear photo with one face and an internet connection. Try a well-lit photo where your face is easy to see. A failed look isn’t counted.
Is the editor really free?
Yes. Filters, Adjust and Beautify are free, with no limits and no watermark.
What do Pro and Pro+ include?
Pro gives you up to 5 glow-ups a day ($5.99 for the first week, then $7.99 a week). Pro+ gives you up to 10 a day ($7.99 for the first week, then $9.99 a week). You can also buy 1 glow-up for $0.49 or 5 for $1.59, with no subscription. Prices are in USD; the App Store shows your local price.
How do I delete my data?
Deleting the app removes everything stored on your phone. To delete your plan and credit records on our servers, email us with the app ID from the app’s settings. Details are in the Privacy Policy.